FAQs

How long will it take to receive my order?

After an order has been placed, it is promptly sent to our factory where we will print and ship your item(s) within 7-10 business days. Below are expected delivery times based on your location.

Please note: Due to the popularity of certain items in our catalog, shipping times may take longer than the estimates below.

When your order ships you can request your tracking number via email: modernexstore@gmail.com

US Shipping Time Estimates

7-10 Business Days (Unless otherwise noted)

International Shipping Time Estimates

2-3 Weeks (Unless otherwise noted)

If your items have not arrived within 60 days of the date of original purchase, contact us for a full refund of your purchase.(This policy excludes errors made by customers when providing shipping details on their order(s) and missed parcel deliveries).

How secure is my personal info?

Modern Exclusives places a HUGE level of importance on protecting your personal info when you checkout and purchase from our store. Your credit card information is fully encrypted during transmission using trusted secure socket layer (SSL) technology, which is primarily used in the internet industry to process online payments. Your credit card information is only used to complete the transaction and will not be stored.

 

Is there a quality guarantee?

Absolutely. We would not have it on our store unless we are 100 % sure that we would use it ourselves. If you do not love it, we will take it back! The products are fully inspected for quality and we will reprint any flawed apparel free of charge.

What is your return policy?

You may cancel or amend your order within 24 hours of purchase. We are committed to our customers and want you to be happy. We stand by our product and offer a 100% customer satisfaction guarantee. Just return the product to us undamaged and we will refund you. This excludes custom printed shoes. You will only be allowed to switch them out for the correct size needed in the same style shoe. Thank you! *NOTE: we do not provide pre-paid shipping packages to send products back to us. You must send back unwanted product at your own expense.